Terms and ConditionsRENTAL RATES: Rates are based on property features, location, and season. Rates are subject to change without notice. Rates do not include local and state taxes, a damage protection fee, or a housekeeping fee. These fees will be added to all reservations.
PAYMENTS: Bella Vita Vacation Rentals accepts payment by all major credit cards, cashier/certified check, or personal check. A deposit in the amount of 50% of the total rate, including taxes and fees, is due upon booking the initial reservation. The remaining balance is due in full 30 days prior to arrival. Full reservation payment is due at the time of booking if the arrival date is less than 30 days from the date of booking.
TAXES AND FEES: All reservations are subject to state tax, local lodging tax, an administrative processing fee, and a cleaning fee.
PROPERTY PROTECTION PLANS: Bella Vita Vacation Rentals partners with Rental Guardian to provide property protection coverage for our guests. This includes a non-refundable protection plan of $39.00 that will be added to all rental home reservations that protects accidental damages up to $500. All damages must be reported immediately to our office. Rental Guardian also provides optional Standard Travel Protection services as well as Cancel For Any Reason Protection services. For more information about Rental Guardian and their services or to file a claim please visit their website.
CREDIT CARD INFORMATION: Credit card information is a requirement for your convenience. Additional services and/or any outstanding charges or fines due to damage not covered by the protection plan or the breaking of the Rental Agreement will be charged to the credit card on file. Balances due will be automatically charged unless other payment is provided.
RESPONSIBILITY: The person whose name the reservation will accept full responsibility for all payments, deposits, and for the actions of all persons on the premises during the stay.
CANCELLATION POLICY: Cancellations more than 30 days prior to arrival (60 days for week long rentals) will be subject to a cancellation fee of $49.00. Cancellations less than 30 days prior to arrival will be subject to full forfeiture of all paid expenses. All Holiday stays are non-refundable.
REFUNDS: We strive to keep timely and accurate property and advertising information on all our platforms. Bella Vita Vacation Rentals will not be held accountable for advertising errors due property owner updates to pricing, availability, furnishings, amenities, equipment, and bedding arrangements. Refunds will not be given due to circumstances outside the control of Bella Vita Vacation Rentals.This includes mechanical failure of items such as, but not limited to, air conditioners, TV, internet, dishwashers, pools, or other luxury items. This includes power outages, construction from surrounding areas, acts of nature such as beach or weather conditions, flooding, or high winds. No refunds can be given for any item not brought to our attention prior to your departure.
REPORTING ISSUES: Please notify our front office or after hours maintenance line of issues immediately. We will work to resolve the reported problems in haste; however, some issues cannot be repaired before your departure. Bella Vita Vacation Rentals and its vendors have the right to enter the rental property for maintenance and housekeeping concerns as well as provide entrance to service technicians.
MAXIMUM OCCUPANCY: The maximum number of people (3 years and older) who can be at the property is specified on the individual property listing. Bella Vita Vacation Rentals is not responsible for providing accommodations, linens, or towels for additional guests outside the number of guests stated on the rental agreement. If damage occurs related due to additional guests, all charges will be the responsibility of the individual who’s name the reservation is in and will be charged to the credit card we have on file.
PARKING: Some rentals have a strict maximum number of vehicles allowed at the property. Having additional vehicles at the property or in parking spaces unassigned to the rental may result in fines or towing. Some rentals do not have private parking and the use of street parking will be necessary. All parking is a courtesy and cannot be adjusted due to unauthorized use or oversized vehicles.
HOUSEKEEPING: Your vacation accommodations will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at check-out. We respectfully request that you acknowledge you are staying in someone's home during your vacation; please treat it with the care you would your own. Do not flush sanitary napkins, tampons, paper towels, and wipes/baby wipes, etc. If damage or blockage occurs as a result of these actions, guests will be charged accordingly.
PROVIDED ITEMS: Guests will be provided with one hand soap dispenser per bathroom, one toilet paper roll per bathroom, one roll of paper towel, and one trash bag per garbage can. Unfortunately, we are unable to provide personal toiletry items during your stay. Travel and full size items can be purchased at Bella Vita Spa on Butler Street. Guests are responsible for providing any additional essentials during their stay. Beds will be made and bathrooms equipped with bath towels to accommodate the number of guests in the rental agreement. These towels are not to be used at the beach or outside. If damage is found to these items, the credit card on file will be charged a replacement fee. Homes with pools will have pool towels provided.
SMOKING: Smoking is not permitted at any of our properties. This includes the entirety of the premises and outdoor facilities such as porches or decks. Evidence of smoking during one’s stay will result in immediate eviction and forfeiture of all paid expenses. In addition, the credit card on file will be charged a minimum of $250 per guest to cover damages incurred. The property will be checked for evidence of smoking after departure.
PETS: Pet friendly properties require a $50 per pet fee for the length of your stay. The pet fee does not cover damages or cleanup related to pets. If damages occur, additional charges will be made to the credit card on file. If evidence of a pet is found at a non pet friendly property, the pet is to be immediately removed and the credit card on file will be charged for professional cleaning of the home. If a pet is found at a pet-friendly property without paying the required fee, a $200 fine will be charged.
ARRIVAL INSTRUCTIONS: Check-in is at 4:00 PM. Early arrival is not available during the peak summer season. Please call 48 hours prior to arrival in the off-season, and an early arrival may be possible for a $50 fee. Please do not enter the property before your check-in time. Housekeepers will not clean a property in which personal items are found. All properties can be accessed without checking in with our office. Arrival Instructions specific to a property, including how to access the rental, will be sent via email two days prior to arrival. In the event that a rental is ready early, our front office will call the cell phone number we have on file and attempt to notify guests.
DEPARTURE INSTRUCTIONS: Check-out is no later than 11:00 AM for all our rental properties outside of the Suites at Bella Vita. The Suites have a check-out time that is no later than 12:00 PM. Late check out is not available during peak summer seasons. Please call 24 hours prior to departure, and a late check-out may be possible for a $50 fee. Remove all garbage to outside dumpster or trash can. Load and run dishwasher. Do not leave any food in the refrigerator or freezer. Turn off lights, turn thermostat to 65 degrees in winter and 78 degrees in summer months. Close and lock all outside doors and windows. Adhere to check-out time. If the housekeeping crew has to sit outside to wait for guests to leave the property, there will be an additional cleaning fee.
KEYS: For rentals with physical keys, one set of keys will be provided. We recommend you find a good hiding place for the key if persons in your party would like to come and go separately. If you would like an additional set, a $50 cash deposit will apply as well as a $50 fee for each lost/stolen key. If you arrive to a property that requires a key, and it is not present, call us immediately or you could be charged for a lost key.
LOST & FOUND: Bella Vita Vacation Rentals is not responsible for items left behind. There is a minimum $15 administrative fee on top of any charges for shipment of any item left at the property after departure. Please contact us within 48 hours of departure if you think you may have left items at a rental.
GOOD NEIGHBOR POLICY: Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and year round residents. Please be sure to observe all rules and regulations. Our courtesy hours are from 10:00 PM to 8:00 AM. All guests, as well as owner, are required to conform to all rules and regulations of the properties. Violators are subject to eviction.
COURTESY POLICY: Bella Vita Vacation Rentals is a vacation rental management company. We do not own the properties we are representing. Be considerate of the owner’s belongings; please return all household items to their original places. Inside furniture should not be taken outside. Plates, cups, silverware, bath towels, linens, etc., should not be taken off the premises. Units may have one or more locked closets that are for owners use only, these are not included in the Rental Agreement. Please be respectful of items provided by Bella Vita Vacation Rentals, as well. If damage such as tears, make-up stains, bloodstains, mud, dirt, or other evidence that our linens and towels were used carelessly or taken to the beach or used outside, the credit card on file will be charged a replacement fee.
LIABILITY: Guests expressly agree to indemnify and hold harmless Bella Vita Vacation Rentals and unit owners from any accidents, injuries, losses and/or damages to Guests and/or his/her invitees. Guests expressly agree and understand that there is a risk of injury or death from the use of pools and other bodies of water and agree that neither Bella Vita Vacation Rentals, its officers, or unit owners shall be liable for any claims, demands, injuries, damages or death to persons regardless of fault. Guests further agree to assume all the foregoing risks and accept personal liability for any injuries, damages and the loss of any property including money, jewelry or valuables of any kind. Bella Vita Vacation Rentals will not be held responsible for acts of theft or vandalism, acts of nature, fire damage, water damage, or other damages to the guest's personal property or items left in the unit.